HOW DO I KNOW WHICH TREATMENT TO USE FOR MY HAIR?
Every treatment serves a specific purpose.
Moisture retains water keeping the hair hydrated which gives the strands softness and malleability. Nurture replenishes the hair’s oils to define the curls, give shine and tame frizz. Repair gives the hair the proteins it needs to stay strong and voluminous.
The order and frequency of each treatment depends on your hair type, washing schedule, and level of damage. Click here to find yours.
WHAT HAIR TYPES ARE THE HAIR ROUTINE PRODUCTS SUITABLE FOR?
The Hair Routine products are appropriate for all hair types. They’re natural, non-irritating, and paraben-free.
ARE THE PRODUCTS NATURAL? HOW NATURAL?
All products are + 96% natural or slightly higher. In other words, supernatural for a performance product.
ARE THE HAIR ROUTINE PRODUCTS AVAILABLE IN RETAIL STORES?
Yes, The Hair Routine is available at:
WHERE DOES THE HAIR ROUTINE SHIP?
The Hair Routine currently ships to the US, Canada, Europe, Middle East and Australia. We are working on bringing The Hair Routine everywhere around the globe. Tag @thehairoutine or send us a message to let us know where you live!
WHEN WILL MY ORDER SHIP?
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds, processing takes 1 to 2 business days. Orders placed after 1 pm EST are processed the next business day. You’ll get a shipment notification e-mail with a tracking number as soon as your package is on the way!
ARE TAXES AND DUTIES INCLUDED IN MY ORDER TOTAL?
The Hair Routine is not responsible for any custom or duties fees. Please, check your country’s import rules before placing the order.
HOW DO I PLACE A RETURN OR EXCHANGE?
We’re sorry you didn’t love your The Hair Routine. Please reach out to email@example.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
WHAT’S YOUR RETURN POLICY?
We offer fast and easy returns for up to 30 days of receiving the order. Your order number must be provided to place a return. You will be refunded in full to your original form of payment.
Please note, your shipping charges are not refunded.
We do not accept returns due to customs fees. Please make sure you are aware of your countries customs and duties policy.
For more information, email support at firstname.lastname@example.org.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Credit card refunds usually take 5-10 business days to appear on your statement.
EVERY HOW OFTEN SHOULD I USE A TREATMENT?
We all have different daily routines and hence hair wash days. A treatment should be used on every hair wash day leaving at least 48 hours between one treatment to the next.
CAN I LEAVE A TREATMENT OVERNIGHT?
The Hair Routine treatments are made to be used between the shampoo and conditioner. The shampoo opens the hair’s cuticles to prepare it for a treatment, then the treatment is applied and left 5-20 minutes for the hair to take it in, after the treatment is rinsed out the conditioner must be applied to close the cuticles and seal the treatment in.
DO I NEED TO USE A CONDITIONER AFTER A TREATMENT?
Yes, the conditioner must be applied to close the cuticles and seal the treatment in and balance the hair’s pH.
HOW LONG DOES A TREATMENT LAST?
Each treatment is 4oz and lasts about 8 uses on average.