Read all the positive reviews and bought Balance shampoo, conditioner and Nutrition mask. So far, these products make my scalp itchy (and my scalp is normal; neither sensitive nor dry, and this is the second product in my life that’s giving me dandruff and an itchy scalp). The scent is reminiscent of a public sauna - eucalyptus + chlor, it smells really cheap and not luxurious at all. The consistency is liquid and thin, not lathering up well so you need a looot of product for a wash. Doesn’t do anything specifically good for my hair either, overall really not worth the price. They’re riding on some kind of hype. I’m surprised they charge you for the shipping costs for returns when they advertise “free and easy returns” - this is a lie.
Thank you for taking the time to give us your feedback, Diana. We are sorry to hear that the products did not work for you. We definitely do offer 30 day free returns without any shipping costs. We did not find any communication from you with a request of return. If this is not the case then please reach out to email@example.com with some clarification and we will look further into it. We apologize about any inconvenience and hope to make your experience the best we can!
Another stellar review from me, I absolutely love the smell of the shampoo and conditioner as well as the texture. Both products are so creamy and luxurious, they have made such a huge difference on my hair in such a short time. You can absolutely see the quality just in the shampoo and conditioner alone, from the classy packaging to the high-quality ingredients. Thank you again!
Loved this product. It smells incredible and I only need to use it twice a week! My hair is healthy and happy and my shower experience is so luxurious with the packaging. The only complaint I can think of is that I wish you could purchase a larger, refillable bag instead of the glass jars every time. I think everything in my house will be in those glass pump jars if I keep this up!
I’ve been using the shampoo and conditioner for about 1 month now and am very happy with my purchase. Both products have a nice and soothing smell, and work very well. I highly recommend them.
Excellent wash and conditioning experience.