Sodium Chloride Free
PEG's, MEA's, TEA's, DEA's Free
Artificial Fragrance Free
This product is +96% natural.
Top of bottle sliced my fingers - zero response from the company
Have you ever tried washing your hair but the shampoo bottle cut your finger so there was so much blood that you couldn't wash your hair? Yeah, me either. Until now. Purchased both the shampoo & conditioner, but the pump on one of the bottles wouldn't pop up. So I attempted to unscrew the top and when I did, the edge of the top sliced my fingers! The edge of the silver tops on these bottles is SO sharp they are like razor blades. It's crazy. So didn't wash my hair that night. But when I did use the products, they were good. Not great, but good. I did reach out to The Hair Routine to let them know about this safety issue - no response. They don't seem to care. Then I came to these reviews - does anyone else find it super weird that there are negative comments accompanied by 5 star reviews? Who gives a product a 5 star review but says they wouldn't buy it again? No one. Something is off here.
Never received my order or a full refund. No replies from customer service. Save your money it’s a scam.
Customer service unresponsive. Never got my order and they never refunded me as requested. This is my only means of communicating the information to others , but I see my previous review of this product was removed ! Beware they seem to be posting only 5 star reviews and removing others !!!!
Please answer me
I’ve been trying to get a hold of this company for a month now, since my order came in with a missing a product. I was really excited to try this local brand and had heard really good things. But after 3 emails, a Facebook and Instagram DM, I have to give a 1 star review. The shampoo and hair mask I did receive were okay, nothing to be crazy about and I did go back to my regular hair products. It’s a shame really. It seems that I' not the only one. I think this company may be going bankrupt and I regret ordering from here.
Nice product if they actually send it.
I was charged for a full order and only half of it was sent. Spent weeks emailing them for an update on why only half of my order was sent but I was charged the full amount and they won't respond. Had to file a dispute with my credit card company for being charged. I would avoid this company. Their products are/were great but getting them is the problem. It's not worth ordering from them to deal with this. You will be charged and nothing is sent. Also, the email for cancelling your subscription is the same email for customer service so good luck on trying to cancel your subscription. They won't respond.